Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unused and in their original condition and packaging, with all tags and accessories included.

How to start a return

Contact us through our Contact page with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions may not be accepted.

Return shipping costs

Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. Returns are accepted by mail. We don't charge restocking fees.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you.

Non-returnable items

Items that have been used, damaged after delivery, or are missing original parts or packaging, and gift cards.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect.

Exchanges

To exchange an item, return it following the steps above and place a new order for the item you want.

Order cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible. Once an order has shipped it can no longer be cancelled, but it can be returned under this policy.