Shipping policy

Where we ship

We ship to the United States, all European Union countries, the United Kingdom, Switzerland, Norway, Canada, Australia, New Zealand, Japan, South Korea, Hong Kong and Singapore.

Within the United States, we don't currently ship to Alaska, Hawaii, Puerto Rico, Guam or other U.S. territories and overseas addresses, or to APO/FPO military addresses.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

After processing, delivery takes 7–12 business days. In total, most orders arrive within 8–15 business days of being placed.

Shipping costs

Shipping is free on all orders to the countries listed above. No shipping charges are added at checkout.

Duties and taxes

Any applicable import duties are covered by us. You won't be asked to pay additional charges on delivery.

Order tracking

Once your order ships, you'll receive an email with a tracking number and link so you can follow its progress.

Possible delays

Delivery times are estimates. Occasionally, orders may be delayed by carrier issues, customs processing, severe weather or peak seasons. If there's a significant delay with your order, we'll let you know.

Fulfillment

Orders are shipped by our fulfillment partners, so items from the same order may arrive in separate packages.

Lost or undelivered packages

If your order hasn't arrived within 20 business days of being placed, or tracking shows it as delivered but you haven't received it, contact us and we'll help resolve it.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided at checkout, but contact us right away if you spot a mistake and we'll do our best to update it before the order ships.